The CUNY/311 Project, a collaboration between the NYC Department of Information Technology and Telecommunications (DoITT) and the City University of New York, provides qualified CUNY students with the opportunity to work as part-time Call Center Representatives within New York City's Customer Service Center.

311 provides New Yorkers with one easy-to-remember number to access all City agencies and services. The CUNY 311 Project provides human resource support for CUNY students referred from CUNY campuses. CUNY 311 Project support staff train students about 311 operations, monitor on-site performance and administer student payroll.

Student Call Center Representative Duties & Responsibilities

Student CCRs will work within the 311 Call Center to perform the following tasks:

• Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner.
• Maintain customer satisfaction.
• Identify customers' needs and assist accordingly.
• Enter call data into a computerized tracking system.
• Perform routine clerical work such as copying, filing and faxing as needed.
• Collaborate with DoITT and CUNY Program staff as needed.

Student Call Center Representative Eligibility and Qualifications

To become a CCR applicants must meet the following:

• Currently a student in good standing at a City University of New York college.
• Undergraduate students, at time of application, must have completed minimum of 12 credits, hold a GPA of 2.5 or higher, and maintain enrollment in at least 6 credits while working as a CCR.
• Graduate students, at time of application, must have completed minimum of 6 credits, hold a GPA of 3.0 or higher, and maintain enrollment in at least 3 credits while working as a CCR.
• Be available 18 hours per week for three 6 hour shifts.
• Have strong computer skills and be proficient with Internet.
• Have excellent telephone etiquette and communication skills.
• Be proficient in English; bilingual Spanish a plus.
• Have strong reading and writing skills.
• Attend a new employee training and attend on the job trainings as needed.

Rate of Pay

Part-time CUNY 311 CCRs are paid at the following rates:

• Undergraduate Students at $11.98 per hour.
• Graduate Students at $14.98 per hour.

Students hired as CCRs will be part-time non-instructional employees of the Research Foundation of the City University of New York (RF-CUNY).

Flexible Work Schedules

Students will be selected based upon scheduling and shift needs within the 311 Call Center. Generally students will be scheduled to work one 6-hour weekend shift and two 6-hour shifts during the week to accumulate 18 hours per week. Applicants will be required to provide a schedule of availability.

To Apply

Screening for 311 Student CCRs begins on-campus at the office/department listed below for each campus. Interested students should contact the office/department on their campus for more information or to submit an application.

CUNY 311 Call Center Campus Contacts

Baruch College
Career Development Center
646-312-4670
careerdc@baruch.cuny.edu

Borough of Manhattan Community College
Center for Career Development
212-220-8170
career@bmcc.cuny.edu

Bronx Community College
Career Development Office
718-289-5908

Brooklyn College
Magner Center for Career Development and Internships
718-951-5696
careernews@brooklyn.cuny.edu

City College of New York
Career Center
212-650-5327
careercenter116@hotmail.com

CUNY Graduate Center
Office of Financial Aid
212-817-7460

Hostos Community College
Career and Transfer Center
718-518-4468
careerservices@hostos.cuny.edu

Hunter College
Career Development Services
212-772-4850

John Jay College
Career Development Services
212-237-8754

Kingsborough Community College
Career Development Placement and Transfer Office
718-368-5115

CUNY School of Law
Career Planning Office
718-340-4230

LaGuardia Community College
Academic Affairs Office
718-482-5235

Lehman College
Career Services Center
718-960-8366

Medgar Evers College
Career Management Services
718-270-6055

CUNY Medical School
Office of Administration

New York City College of Technology
Placement Office
718-260-5050
employmentsvc@citytech.cuny.edu

Queens College
Career Development and Internships
718-997-4465

Queensborough Community College
Career Services
718-631-6297

School of Professional Studies
212-652-CUNY

College of Staten Island
Career Placement, Scholarships and Awards
718-982-2300
careerplacement@postbox.csi.cuny.edu

York College
Office of Career Services
718-262-2282
career@york.cuny.edu